The Power of Mechanisms - Team Charter and Tenets

It's hard to believe that it's been six years since my last blog post. The time seems right to emphasize the power of team Charter and Tenets.

I have a great deal of "why?" that I may add another post. I offer this as an example for others, to set expectations for those that want to join our team, and also learn from your experiences! This covers a 200 person team within a 900 person team distributed around the world. We built this with representation across the organization to gain the best and most diverse perspective.

Data Protection Engineering Charter and Tenets  

We protect and allow instant recovery of a third of an Exabyte of critical business data for millions of Partners’ customers worldwide. 

To deliver our products’ promise, we operate distributed applications and storage systems in the cloud and physical data centers.   Our products also facilitate Partners’ use of third-party data protection systems, giving them choice.  We build, operate, and relentlessly improve our services under rigorous international compliance standards. This extends our data protection stewardship to rigorous data privacy and security standards. 

Supporting The ConnectWise Way, our charter demands our builders’ actions demonstrate that we Act as Owners with Agency as follows:     

Prioritize People  

• Everything we do is an opportunity for our team members’ growth.  We deliberately align team members with challenging work to help them grow.  Everyone learns, everyone teaches. 

• We solve problems for our Partners, their Customers, and our Stakeholders.  We use evidence of impact to celebrate individual and team achievement.   

Deliver Results Predictably 

• We focus and align our most precious asset (our team) and our most precious resource (time) to deliver value quickly. We provide estimates to help our stakeholders make the best business decisions.   

• We maintain predictability by prioritizing the remediation of risk and dependencies early.  We embrace change but reject randomization.  We collaborate with our stakeholders using data, align expectations, and quickly pivot when needed. 

Stay Curious 

• We turn over rocks and are unafraid of what might crawl out from underneath. We ask questions and invite others to learn together. 

Bias For Action 

• Experimentation prevents prolonged deliberation. We make incremental, reversible decisions that enable us to quickly learn, iterate, and move forward. 

See Something, Say Something 

• We share by default, calling out opportunities, obstacles, and concerns. We encourage our team to ask for help and escalate or involve other experts when blocked. 

Build the Right Thing, the Right Way 

• We partner with Product to prioritize the problems we solve and identify opportunities for innovation.

• In every solution, context counts.  We embrace pragmatism while rejecting mediocrity. 

Maximize the Whole 

• While many paths led us here, we are all one ConnectWise.  Focus is good, silos are not.   

• We are responsible for making Asio our singular future platform and improving it as we integrate.  Our Partners benefit through simplicity, and Engineering innovates faster with a common platform.
   

We warmly welcome your feedback and suggestions for improvement.